THE "NO-GO" ZONE (FINAL SALE)

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To keep our drops exclusive and high-energy, some items are yours to keep forever—no returns allowed:

 

• Sale Items: Anything from the Sale Category or discounted 20% or more.

• Promos: BOGO, B2G2, Doorbusters, and Mystery Meow Bags.

• Custom Gear: Personalized or custom-made items.

• Digital: Gift Cards.

> Note: Items sent back in poor condition or outside the 30-day window will be returned to you as Final Sale.

"FIX THE GLITCH" (DAMAGED OR INCORRECT ITEMS)

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If your order arrived with a "glitch"—meaning it’s damaged, defective, or something is missing—don't sweat it.

• Contact our crew within 3 business days of delivery, and we will prioritize getting it fixed for you.

> Note: Items sent back in poor condition or outside the 30-day window will be returned to you as Final Sale.

HOW TO START YOUR RETURN

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We’ve streamlined the process. Here’s what you need to do:

 

1. [CLICK HERE to Start Your Return]

 

2. Once Approved - Pack it up and ship it back to our ATTN: RETURNS DEPARTMENT (shipping is at the customer's expense).

 

3. Allow 5-7 business days for us to process your credit once received.

 

4. Check your inbox (and your spam folder!) for your Store Credit code.

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Credit Life: Your Store Credit and Gift Cards are valid for 5 years from the date of issuance.